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Thank you for assisting our son get his life back under control. When he came out of the hospital I didn't know what to do with him. Your personal interest and that of all the staff and residents at Best Personal Care made him welcome and gave him structure and community he didn't have living on his own. Unlike other places our son has been, I have heard practically no complaints from him about the staff, the food or the other residents.
This inspection took place on 17 September 2018 and was carried out by one inspector. The provider was given 48 hours’ notice of the inspection visit because it is a small domiciliary care agency and we needed to be sure that they would be in the office. We also needed them to get people’s consent for us to visit them at home or telephone them as part of the inspection.
When first started with ATC, it was great. They really was nice and offered variety of clients and places. They do pay mileage, but as my time working there I noticed that the business part really needed more structure. Like in the office and schedules. Payroll/payday was never accurate, mileage would be missing and schedule would not be available until last minute. ATC needs more structure and better office management along with communication skills.