On both occasions I used their service, the caregivers either left minimal or no notes while visiting my elderly parents (no eating, sleeping or bathroom data). After the first visit, I contacted a supervisor at Around the Clock and asked specifically that the caregivers leave notes on eating, sleeping patterns, etc. Instead of improving, on the 2nd visit I only received notes from 1 of 3 caregivers...I paid for 16 hours of caregiving for people who may or may not have even showed up for all I know. Their medical staff is also hit and miss. On my father's post-hospital rehab, one of the 3 nurses missed appts at the house repeatedly...only making 1 of 5 scheduled appointments. After this, I contacted Around the Clock and asked them to send out a more reliable nurse. In the 5 weeks that have passed since, we have received 1 visit from a nurse...nobody makes their scheduled appointments. Is this the care you want for your elderly parents??
NYU Langone’s Comprehensive Stroke Care Center is a leading center of its type in our region and offers a sophisticated rehabilitation program that includes care from a rehabilitation physician (known as a physiatrist), physical therapist, occupational therapist, specialized nurses, speech-language pathologists and psychologists. Other facilities like nursing homes may provide adequate rehabilitation services, but the point here is to maximize recovery.
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Armistead has been like my “right hand.” I can’t say enough positive things about them. I have found that they have always had someone available when we’ve needed their assistance. And the best part is, my aunt really enjoys them; she always looks forward to the staff coming in and they have become like “family” to her as well as to the rest of us. They have never let us down!